Community Manager

Job Title: Community Manager

Reports to: Facility Operations Manager

Job Overview:

The Community Manager will play a key role in building strong relationships between the tenant community, residents and Tradestars, and enhancing business development and retention. They will assist tenants with daily enquiries and studio enquiries including their logistics requirements, setting up logistics and operational processes, and handling goods in/out stations using technology-based booking systems. In addition to resolving tenant requests and issues, the Community Manager will address their needs while maintaining a high level of customer service and enhancing the community experience.

Key Responsibilities:

Logistic Site Management and Goods in and Out Station

• Support the Facility Operations Manager in the daily operations management of the facility.

• Set up and manage logistics and operational processes for the goods in/out station.

• Aid tenants in picking up and supplying their goods and deliveries.

• Leverage technology-based booking systems to ensure streamlined logistics.

Day-to-Day H&S and Property Check Lists

• Participate in the procurement and inventory of facility supplies and equipment.

• Support the implementation of safety policies and procedures.

• Ensuring needs of different business are met in relation to Health & Safety.

• Constant on-site support in operational improvement and efficiency to the Tradestars Operations Management Team

Tenants’ Business Support, FOH and Problem Solving

• Respond to tenants’ requests, issues, and needs promptly and professionally.

• Help enhance the tenant experience by providing exceptional customer service and tailor approach based on the tenant business sector and needs.

• Be Front of House for the community and be the primary point of contact for tenants, guests & visitors.

Business Development

• Meeting rooms event space management and perks development.

• Supporting the Tradestars Team in pioneering a strategy for enquiries, negotiations and sales.

• Supporting the Tradestars Team in building and retaining occupancy rates.

• Market Research (helping us to pioneer the co-warehousing model)

• Help build internal and external communication and keep tenants up to date.

Community Builder

• Develop the community in the space, connecting people together and with the local community.

• Retain strong relationships with residents in the building and encourage mutual support and integration.

• Be the facilitator of workshops, events, meetup when appropriate.

• Support initiating local collaborations in the community.

• Support Tenant Onboarding and Offboarding processes.

Admin

• Assist in developing and implementing operational policies and procedures.

• Help monitor and manage budgets for certain operational aspects and business development.

• Support reporting on key performance metrics related to the community experience and operations.

Required Qualifications:

• 3+ years of experience in community management, preferably in a startup environment or real estate industry.

• Experience in setting up and managing logistics and operational processes.

• Experience with technology-based booking systems.

• Excellent communication and interpersonal skills.

• Strong problem-solving skills.

• Ability to prioritise tasks and manage time effectively.

• Knowledge of customer service best practices.

Key Competencies:

• Exceptional customer service and community building skills.

• Excellent organisational skills.

• Ability to work collaboratively with cross-functional teams.

• Detail-oriented with a commitment to accuracy and quality.

• Proactive and able to handle pressure.

Working Conditions:

• Full-time position.

• Work in a startup environment with flexible hours and location.

• Task-oriented work environment where completion of tasks in a timely manner is emphasised over the number of hours worked and location.

Salary and Benefits:

• Competitive salary based on experience and qualifications.

• Comprehensive benefits package, including health insurance.